Faced with the clinic closures, affected parties must act promptly. To do this, it is important to gather and keep the treatment contract, budget, invoices, receipts, proof of payment, financing agreements (if any), information received, and all communications (appointments, messages, emails). Photographs, X-rays, and diagnostic tests can also be useful.
A complete copy of the clinical history, including X-rays, photographs, diagnostic tests, and the treatment plan and progress, must be requested in writing. It is recommended to make the request through a method that proves dispatch and receipt, such as registered mail or an email with a read receipt.
Affected individuals can claim in writing for the continuation and completion of the treatment at no additional cost, or for a refund of amounts corresponding to services paid for but not rendered. It is essential to attach copies of documentation and keep proof of submission.
If the treatment was financed through a tied loan offered or managed by the clinic, a claim must also be made to the Customer Service Department of the financial institution. There, one should request the suspension of outstanding payments, the cancellation of financing for services not provided, and the refund of amounts related to the uncompleted part of the treatment. It is not advisable to return payments independently before filing a formal claim.
Clínica Vivanta, S.L.U. was declared bankrupt, and the deadline initially announced for creditors to submit claims expired on October 15, 2026. However, it is recommended to send claims to concursos@ftiandpartners.es. Amounts claimed will be verified through contracts, budgets, and proof of payment.
As a health recommendation, individuals with ongoing treatment should consult another professional to assess their situation and prevent complications. In case of severe pain, infection, persistent bleeding, or any other emergency, immediate medical attention should be sought.
