This improvement represents a major step forward in the accessibility and responsiveness of a fundamental municipal service, particularly for individuals and families facing vulnerable situations or requiring guidance and support for personal, social, or economic challenges.
This change was made possible by an internal reorganization carried out over the past year, which included the introduction of an Intake Social Worker role and the redesign of the department's work models. Measures adopted include optimizing schedules, reviewing procedures, redistributing tasks, and enhancing coordination among professional teams.
“"We have achieved a very important change for the citizens. Going from an average wait of around a month and a half to practically one day for a first appointment means that people receive attention when they truly need it."
Archeli also emphasizes that "rapid response is a key element in social intervention. When a person requests help or advice, reducing waiting times means being able to support them from the very first moment and prevent certain situations from worsening."
For his part, the Mayor of Eibar, Jon Iraola, highlights the work done and the municipal commitment to citizen care: "Behind this improvement lies significant planning, reorganization, and professional involvement. For this City Council, public services must be prepared to respond to the real needs of the citizens. In Social Services, arriving on time is especially important because we are talking about people who may be going through difficult times and need to find a close response when they come to the City Council."
Early intervention allows for the detection of needs, adequate guidance for users, and the activation of the most appropriate resources for each situation. Therefore, reducing access times not only facilitates the first contact with the service but also improves work planning and the professionals' intervention capacity.
