The Traveller Review Awards 2026 from Booking.com have selected the Spirit Hotel Gran Bilbao as the most welcoming accommodation in Spain. This recognition is considered one of the most significant in the tourism sector due to its direct link with the actual experiences of travelers.
During the award presentation, Booking.com highlighted the Spirit Hotel Gran Bilbao's meticulous attention to detail, its ability to transform each stay into a memorable experience, and, crucially, the role of its dedicated team. Guests frequently commend the staff's kindness and professionalism in their reviews.
“"Putting people at the center is not a slogan, but a real way of working."
The awards ceremony took place on Wednesday, April 8, at the Salón Pinaquy in Iruñea. During the event, Booking.com also presented awards to NH Hotels & Resorts as the most welcoming hotel chain in Spain and to Pamplona Catedral Hotel as the most welcoming accommodation in Nafarroa.
Booking.com has been granting these awards for over a decade, based on authentic reviews from verified customers. They honor accommodations that best exemplify excellence in service and hospitality. To qualify, establishments must achieve a minimum average rating of eight out of ten and meet criteria for review volume and recurrence, always based on feedback from travelers who booked and stayed through the platform. According to Booking.com, words such as "welcoming," "comfortable," and "hospitable" carry particular weight in this recognition.
“"This recognition is not a response to a one-off effort, but to a way of understanding the company built over years."
