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Diario Euskadi

Sestao Consumer Office Recovered 28,619 Euros Last Year

The municipal service managed consumer complaints and inquiries, achieving a 46% increase in recovered funds compared to the previous year.

Generic image of a hand examining a document with a magnifying glass, symbolizing consumer protection and legal advice.
IA

Generic image of a hand examining a document with a magnifying glass, symbolizing consumer protection and legal advice.

The Sestao Municipal Consumer Information Office (KIUB) recovered 28,619 euros last year, a 46% increase from 2024, proving its essential role in protecting citizens' rights.

The Sestao Municipal Consumer Information Office (KIUB) recovered 28,619 euros during the past year, marking a 46% increase compared to 2024. These figures are detailed in the 2025 activity report, published this week and presented by the Consumer Councillor of the Sestao City Council at a press conference.
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"KIUB is a fundamental tool to protect our citizens as consumers in their daily lives. Behind every complaint there are citizens who need help, and this service provides them with a close and effective response."

Consumer Councillor · Consumer Councillor of Sestao City Council
The office, a municipal service located in the Behargintza premises at Txabarri Street number 20, receives a subsidy from the Basque Government through Kontsumobide. Its main objective is to defend and protect consumers in the municipality of Sestao by offering information, advice, and mediation in the consultations, complaints, claims, and grievances received and processed.
In 2025, the Sestao KIUB processed a total of 191 complaints, a 49% increase from the previous year. Most of these complaints were concentrated in online commerce (22.5%), followed by the telecommunications sector (16%) and the purchase of vehicles and components (13%). Banks and financial services (12%), utilities (11%), air transport (9%), and hospitality (6%) also stood out.
Regarding inquiries, the office received 682, an 89% increase from the previous year. Of these, 121 were processed through the Kontsumobide application. The telecommunications sector again led the number of inquiries (17%), followed by utilities (14%) and the automotive and components sector (12%).
In both complaints and inquiries, the telecommunications sector had the greatest weight, mainly with issues related to unrecognized debts, billing disagreements, portability, duplicate charges, unsolicited services, and penalties for early termination. In the utilities sector, incidents due to deficient service provision and disagreements with billed amounts were the most common. In automotive, complaints focused on the sale of second-hand vehicles and disagreements over workshop repairs.

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