Public holidays are seen as an opportunity by a chocolate shop in Bilbao to boost sales and serve its customers. The business owner stated that the decision to open on these days is personal and anticipates a successful day in terms of revenue.
The business owner emphasizes the responsibility that comes with owning a business, although acknowledging the general desire to enjoy days off. Nevertheless, customer loyalty and product quality are fundamental pillars of her commercial strategy.
“"I believe it will be a good day for my business in terms of sales."
The establishment's regular customers, primarily local residents, value the quality of the product and the personalized service offered. In an area like the Old Town, where many historic shops have closed, the proximity of the business adds significant value. Product quality is key to attracting and retaining customers.
Furthermore, the strategic location attracts numerous tourists seeking authentic, local souvenirs. The business owner notes that these visitors engage in more conscious consumption, looking for quality products that stand apart from generic options available anywhere else.
