During the difficult and painful moment of bidding farewell to a loved one, every individual deserves dignified and respectful treatment. However, experiences at the Azkoitia crematorium, according to several accounts, fall far short of this expectation.
Complaints focus on the state of the facilities, described as resembling a cluttered, dirty, and undignified garage, which detracts from the solemnity of the farewell. Furthermore, the unprofessional demeanor of the staff providing the service has also been highlighted, indicating a lack of empathy.
“"It is not normal for a town hall to be unable to see the lack of decency and professionalism presented by such an essential place and service as a crematorium. And even more so, knowing that there have been more complaints from more families and interventions by municipal authorities. How long will this continue?"
In light of this situation, calls have been made for urgent measures to be taken to prevent other families from enduring similar experiences. The town hall is urged to review the condition of the facilities and the quality of the service provided, noting that previous complaints have already been received.
